Your guests ask. Welco answers.
Welco is the WhatsApp AI that answers the questions every guest asks: check-in, appliances, local tips, house rules, instantly, 24/7, in their own language. It replaces the repetitive support work across your whole portfolio, so a team that used to take a whole roster of agents comes down to one person handling what actually needs a human. No PMS to migrate onto; it runs off your Airbnb, Booking.com and VRBO calendars and answers only verified guests.
- Works in the guest's WhatsApp
- Replies in 30+ languages
- No PMS needed, just your iCal link
- Answers verified guests only
Why Welco
- One person, not a phone team. Manage 20 properties or 200, the repetitive questions look the same and never stop. Welco handles all of them, so instead of a whole team of agents you need one person watching the exceptions.
- Support that doesn't scale with doors. Welco absorbs the routine volume, so growing your portfolio stops meaning growing your support headcount.
- Answered now, not next shift. Guests get a real answer the moment they ask, at 2pm or 2 AM, in their own language, instead of waiting for someone to come on shift.
- Your people on what matters. The one human left in the loop handles the emergency, the extension, the guest who needs a person, each flagged with how urgent it is.
How it works
- Connect your calendars. Paste your Airbnb, Booking.com, VRBO, Hostaway or any iCal link. Welco imports every reservation, so it knows who's staying, where, and on which dates.
- Teach it your place. Add WiFi, house rules and check-in steps. Upload appliance manuals, save your favorite local spots, then try it in the built-in simulator before any guest sees it.
- Let Welco answer. Guests message on WhatsApp and get instant answers in their language, day and night. You get pinged only when a human is actually needed.
Also included
- Voice notes transcribed and answered like any text
- Auto-generated guest guidebook: one web link plus a PDF, in the guest's language
- Take over any conversation from the dashboard; your replies are translated automatically
- Unanswered questions are saved once you answer, for every future guest
- Stay extensions, early check-ins and emergencies flagged with an urgency level via WhatsApp, email or push
- Turn the AI on or off per property, set its tone, even give it a different name
Who it's for
Independent hosts, property managers and co-hosting teams.
Questions
- Do I need a property management system (PMS) to use Welco?
- No. Welco syncs through your existing iCal link from Airbnb, Booking.com, VRBO or Hostaway. There's no PMS to migrate onto and nothing to rebuild. Paste the calendar link and Welco knows who's staying and when.
- How does Welco make sure it only talks to real guests?
- Welco matches the phone number messaging you against your synced reservations, or checks an access code. Someone who isn't a verified guest for a current or upcoming stay doesn't get answers about your property.
- What languages can Welco reply in?
- Welco auto-detects the guest's language and replies in it, across 30+ languages. You write your house details once; guests read the answers in their own language.
- What happens when a question needs a real person?
- Welco flags it. Stay extensions, early check-ins, late check-outs and emergencies are escalated with an urgency level and sent to you on WhatsApp, email or push. You can take over any conversation from the dashboard, and your replies are translated for the guest automatically.
- Can Welco help guests with appliances and check-in questions?
- Yes. Upload your appliance manuals and check-in steps, and Welco answers the recurring 'how does the oven work' and 'where do I park' questions directly. It also builds a guest guidebook (a web link and a PDF) in the guest's language.
- Does Welco replace my team?
- It replaces the repetitive part of the job, not the judgement. Welco handles the questions that are the same on every stay so the people you keep can focus on the guests and situations that genuinely need a human.
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Request a demo: contact@welco.ro (WELCO AI S.R.L.)